Last week there was an extremely unpleasant problem on an Austrian Airlines long-haul flight to New York – krone.at reported. The plane, the “Sound of Music”, had to go back because most of the toilets didn’t work. Unfortunately, such technical problems can happen. Are passengers entitled to compensation in such a case? The ombudswoman spoke to experts and asked how things went after the outage.
With 300 passengers and a dozen crew members on board, three instead of eight toilets are certainly not enough. Especially if the flight, like to New York, takes eight hours. The flight in question was therefore cancelled. The plane eventually turned around and landed back in Vienna. The travelers had to wait for a replacement flight and only arrived at their actual destination on the American east coast with a lot of delay. In addition to the annoyance for each individual, this can also have financial consequences such as missed connecting flights or hotel stays. The passenger and passenger rights agency apf explains how to get your rights.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
