At the end of April, Eleonora Hirnschrodt bought furniture for her apartment from Kika in Linz. The delivery date has now been postponed indefinitely. The problems are great, the money may be gone. Consumer lawyers give tips on how victims can still get their money.
“Everything has been paid for, but on Thursday morning I received an email that the delivery and assembly date for next Wednesday has been canceled and postponed indefinitely!” – Eleonora Hirnschrodt (60) from Linz, who lives near Kika in Freistädter Straße Ende, is pissed that April had bought an entire home furnishing. Four weeks later, the first part of the order arrived, the living room is now finished and habitable.
Goods are still in Germany
The bedroom closet, a chest of drawers, bedside tables, the kitchen corner sofa and a table with two armchairs are not (yet) there. “Two days before the post I was told that everything was already in the warehouse in Leonding. When I inquired there, they said: the goods are still in Germany and will no longer be delivered due to payment problems,” says the old chamber alderman sure that she can write off the money.
She has already paid 3,800 euros for the missing furniture. “My offer to the store manager to dismantle and take away existing furniture in the store in return was rejected. He said that then there would be nothing left and no one would buy anything,” the 60-year-old tries everything to get her furniture.
These steps can still save the money
After being very satisfied with the service before the bankruptcy, the annoyance is now even greater. “I should not have paid for everything,” says the woman from Linz. Ulrike Weiß, consumer lawyer of the Labor Chamber, also advises: “Pay only after delivery and as little as possible before.” In the case of Eleonora Hirnschrodt, it was a delay in delivery.
“On our homepage you will find a sample letter of what you can do in such a situation: set a cooling-off period in writing. If this is not adhered to, you may withdraw from the purchase. In this specific case, the question is whether the prepaid money is still there because bankruptcy is imminent,” says Weiß. In any case, Hirnschrodt will continue to fight for their furniture.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
