Building or renovating a new home requires a significant investment of time and money. At the same time, the question arises where you can find reliable professionals who can provide high-quality services on time and within budget.
Should you look for contractors yourself or rely on recommendations from friends? There must be an even better solution! We looked at how Austria’s leading platform for finding contractors – daibau.at – works. Since 2016, the platform has successfully brought together verified specialist companies with renowned customers and is now active in the entire DACH region (daibau.de and daibau.ch).
The biggest challenge in construction: finding the right contractor
Building or renovating a house is a costly affair. Therefore, you need to be very careful about who you hire to do the work. Of course, many people choose to search online. You put in the power you need and get a lot of hits. The choice is wide, but the information is often unverified and overly positive or negative. Who should you believe?! After a long search you may find only a few promising candidates, but this process requires a lot of time and patience.
Many people therefore prefer to turn to friends and family for recommendations. They recommend one contractor or another, but with such a limited selection it is difficult to find the right one. In addition, the personal wishes and expectations of different builders usually vary considerably. However, there is a third option. When Emilia was looking for a window fitter, she found him on the online platform Daibau. “Of course I recommend the professional, because I am very satisfied with the end result. He did a neat job and kept all agreements. I also recommend the Daibau platform because it offers the opportunity to quickly get a variety of offers,” she explains to us.
Seal of trust – sticker “Daibau Customer Choice 2024”
Daibau is Austria’s largest online platform for the construction industry, where you can find local contractors with real customer reviews in one place and submit a request in just a few clicks. The platform was founded by architects Martin Pelcl and Gregor Černelč with the aim of making it easier to find reliable contractors.
This year, the top-rated contractors working on the platform received a special seal of trust: the “Daibau Customer Choice 2024” sticker, as the Daibau platform strives to improve the quality of construction services. Traders can place this sticker on their vehicles, offices or other visible locations to show customers that they are reliable and have a proven track record of quality and professionalism.
The two founders are convinced that using the platform makes building easier for everyone. Their success seems to prove them right: the platform is already visited by more than 120,000 users every month, who submit almost 2,000 new requests for a wide variety of construction and renovation projects. Users can submit requests in just a few steps, whether for smaller repairs, such as assembling furniture or installing skylights, or for larger projects, such as completely renovating an apartment or building a house.
To date, more than 90,500 projects have been published by Daibau platform users, with an estimated total value of more than 603 million euros. The platform also allows users to view target prices for construction services, read many useful tips and compare more than 13,500 Austrian construction companies whose profiles contain real reviews from previous customers.
How does Daibau check the contractors?
Because information on the internet is often unreliable, we wanted to know how the Daibau platform ensures the quality of contractors. Pelcl explains: “Any contractor who wants to become active on this platform must first go through a thorough vetting process.” Contractors who do not meet the minimum requirements are rejected by Daibau. These requirements include a valid company registration, at least one year of professional experience and unfrozen bank accounts. “To ensure there are real people behind the numbers,” adds Pelcl, “Daibau conducts a personal interview with each company. This way we ensure that only contractors who meet all requirements for quality work are allowed into our community.”
However, the key to maintaining high quality standards for contractors on the platform is real customer reviews. Daibau explains that unlike other platforms where anyone can leave a review, on Daibau only the users who have applied through the system and worked with a selected contractor can leave a review. The ratings include an assessment of professionalism, quality of workmanship and costs, ensuring full transparency. To date, the platform has already collected approximately 25,000 authentic customer reviews, with negative reviews being monitored particularly carefully. If a contractor repeatedly violates the standards, they will be removed from the platform to ensure that only contractors remain who provide reliability, quality, honesty and friendly communication.
Quality first
However, Daibau attaches importance not only to the quality of its contractors, but also to the seriousness of its customers. To enable contractors to focus on serious projects, the platform verifies the customer’s contact details before forwarding a request and, if necessary, supports the customer in completing the request. This ensures that contractors receive accurate information and do not waste their valuable time on questionable questions.
Building or renovating is usually a challenge, but with modern digital tools such as Daibau Reliable contractors can now be found faster and easier.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
