Computer voice and long waiting times in the telephone hotel irritate a long-term, loyal bank Austria customer in Neunkirchen.
Kurt S. is again a curse his house bench, the Austrian bank. Not only that his branch in Neunkirchen will only open his doors for him after making an appointment, his credit card was now also terminated. In a recent letter he was told that his old map was invalid at the end of the year and that he would automatically get a new one. “Then many questions have arisen from me,” said the banking customer. He wanted to clarify this in the course of a simple phone call.
Ai -voice with the first call
However, an AI reported a voice when calling the Service -Hotel. “I said irritated that I would like to speak to a person of flesh and blood,” continues. Then he was actually connected to the hotline of the bank. “But after 34 minutes in the queue I gave up,” the customer is irritated. And his questions remained unanswered.
The long waiting times are regretted in Bank Austria. “In short, this should go faster, something like that is an exception,” explains the spokesperson for the press Matthias Raftl. Questions can also be asked directly via the website. And: “The customer can also contact our Ombudsman at 050505-5500,” said Raftl.
He justifies the no longer existing opening times in the Neunkirchner location: “If customers want a consultation, you can agree online or by telephone in the branch.” Furthermore: “The branch in Neunkirchen is open the clock with its self -service area.”
And he refers to the nearest location with a cash register service in Wiener Neustadt.
For this, however, Kurt S. should tolerate a route of at least 60 kilometers.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
