Christmas and the holidays are reserved for tenants of a residential complex in the Tulln district (Lower Austria). You don’t have to take an ice-cold shower there. The housing cooperative there fights for solutions, sometimes over which it has no influence. The goal is to improve transparency and up-to-date information via an online portal next year.
The hot water in the residential complex in Michelhausen fails at least four times a year. It concerns 200 to 300 residential units, and the tenant couple Elisabeth Vogl and Gerhard Kemedinger also live there (see photo above). Now – just before Christmas – it happened again. When the tenant reported this, his co-op, the WET Group, said the problem was unlikely to be resolved this week.
Problems with hot water and garage door
“It’s really not fun in the cold season and around the holidays,” says Kemedinger, who is not a fan of an ice-cold shower. The residential wing, where a lot went wrong during construction, also has a garage door. “Every two months it goes down. The repairs will then take several weeks,” he expresses his anger.
Director expresses broad understanding
Hot water is now flowing in the apartment again. “We have been solving problems there for a long time and have already replaced a few heat pumps, but unfortunately we still don’t know what the problem is,” says WET director Michael Kloibmüller.
Professionals are called in to resolve problems and are usually called in on the day the damage is reported. Delivery times for spare parts, which can sometimes take weeks, often result in lengthy gate repairs.
Promote transparency and up-to-date information
For economic reasons, a new gate in the ten-year-old building is not under discussion: it would cost around 50,000 euros and the tenants would have to pay for it. However, they want to improve transparency and up-to-date information: an online customer portal will be implemented for this purpose in 2024.
Source: Krone
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