The company has been forced to limit the choice of schemes due to complaints from users that have been omitted
“Everything is full until December,” protests Lídia, who has been trying to travel with Renfe for weeks. “I can’t free any weekend because everything is full until the end of the year, I don’t understand the logic, at Renfe they didn’t think to put more schedules on medium distances when they get the free bonus.” he asks wonder.
And no, it’s not just that there is a lack of frequencies on certain routes, it’s that Renfe’s new transport aids allow unlimited reservations for various trains and medium-haul schedules, which many have found themselves with supposedly full trains when trying to book but actually empty. «I understand that people want to take different timetables, but in the end it makes no sense, whoever finds out finds in the application that the train is full, but it’s not like that, it’s because there are people who have done what they want ‘ complains Lourdes, another Media Distancia user.
The avalanche of reservations on trains with the free subscription to the Media Distancia service has led to complaints, even greater in other autonomous communities; and they have forced Renfe to correct the system for the “misuse” and “misuse” of users, as the company has admitted to this newspaper. “Misuse of free tickets causes harm to other citizens by limiting their mobility,” Renfe said. For this reason, the trains of Media Distancia are analyzing the measures to prevent this situation. “We are already working on it, we are going to start a campaign that appeals to the responsibility of the users and we are going to impose imitations when booking for the correct use of the service,” they assured the company.
Although the complaints are punctual, according to Renfe, some users declare the opposite, including via social networks. As is the case with Aitor. «Two weeks away and the Media Distancia de Alicante-Valencia is full, and the regional one is not numbered, so it is likely that you will feel on the ground». According to the young man, it was different before the pandemic: “There were six cars per train and now they transport three cars on Sundays and next to the Regional there was an Express”.
«The free bonus is combined with the start of the course that fills the entire offer of trains, and let’s not talk about the delays on this line, I think the free bonus may be a relief for some, but if the offer van Renfe will remain the same, in January we will continue to take the train as usual and it will have been of little use,” complains Aitor.
Source: La Verdad
I’m Wayne Wickman, a professional journalist and author for Today Times Live. My specialty is covering global news and current events, offering readers a unique perspective on the world’s most pressing issues. I’m passionate about storytelling and helping people stay informed on the goings-on of our planet.
