The company, the first gas seller in Spain by business volume, had received an avalanche of requests to change the regulated rate following the government’s regulatory change
After several weeks of receiving a deluge of requests for information to assess the Regulated Gas Tariff (TUR) change, Naturgy has enabled several company departments to address this situation and prevent further bottlenecks as they arise since early October. TUR for neighboring municipalities with gas boiler.
Specifically, it has requested exclusive personalized and direct attention to neighborhood communities with central heating and a consumption of more than 50,000 kilowatt hours (kWh) per year to inform and contract them for the new TUR. The presidents of communities of owners and interested property managers can call a specific telephone number (900370801) to clear their doubts and conclude this new rate. In addition, neighborhood communities can apply for their contract on the website www.comunidadesnaturgy.com or through its network of 151 stores in the country.
The transition of the neighborhood communities to the new TUR will allow significant bill savings over the coming months, which coincide with the period of the year’s largest gas consumption in winter.
The energy company’s General Director of Commercialization, Carlos Vecino, pointed to the company’s commitment to consumers in a context as changing as the current one, for which it is trying to “facilitate the procedures and help them in everything we can” . “Our goal is to make everything a little bit easier for families and for our customers,” he said.
The communities interested in contracting the TUR must meet only three conditions: be aware of the payment of the economic obligations incurred with their current marketer; have individual heat meters in homes dated September 30, 2023; and have carried out the energy efficiency inspection with a positive result.
This measure has been reinforced in recent weeks by the group of the various customer service channels with the aim of meeting the sharply increased requests for contracting the TUR for gas in homes. Naturgy has already managed more than 85,000 requests to contract the TUR through its various customer service channels.
Source: La Verdad
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