AK consumer protection gives tips on what to look out for when exchanging. Vouchers often do not allow restrictions. However, a guarantee is possible in certain cases.
The Christkind made a mistake in the color of the jersey. Or the chain does not meet the taste. So the big exchange starts after the holidays. “The law does not provide for a right of exchange,” explains Christian Koisser of consumer protection at the Labor Chamber. But it can be arranged very well. So: Inquire in advance and let it be noted on the bill next time.
defective at time of purchase
If the gift is damaged, there is a legal right to a warranty – provided the defect was present when you bought it. The retailer must then repair or replace the goods free of charge for up to two years after purchase.
Vouchers are generally valid for 30 years. Shortening is possible, but only with a motivation from the entrepreneur. Restrictions of two to three years are usually not allowed.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
