Technical problems at Bank Austria: Due to maintenance work over the weekend, an inexplicable amount of money was debited from customers. Some online accounts were reset on Monday. The bank assures: “This will be resolved as quickly as possible.” The institute has ruled out a hacker attack.
A pensioner from Vienna’s 4th district transferred 5,000 euros from his savings account to his checking account via online banking on Sunday evening. Shortly afterwards, however, 5,000 euros were withdrawn from his savings account six times. “It doesn’t say anywhere where the 25,000 euros went. And no one on the hotline can tell me that,” said the affected person.
“Ask for an apology”
On Monday, his accounts were completely reset. Not an isolated case. A Bank Austria spokesperson explained in response to a ‘Krone’ request: ‘We deeply regret that in some cases there were double or multiple bookings for withdrawals or transfers due to a necessary change made in the background. Naturally, the bank ensures that the entries are corrected as quickly as possible on the value date. We apologize for the inconvenience.”
Hacker attack excluded
The problems are said to have mainly occurred with internal transfers, i.e. from one account to another at Bank Austria. The financial institution rules out a hacker attack. The bank’s spokesperson said we are working hard to resolve the issue. He doesn’t know how long it will take before all customers have the correct account balance again.
It is guaranteed that no customer will suffer any damage.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
