Not every present under the Christmas tree brings joy. You do this if an item of clothing does not fit, a device is defective or you simply do not want the gift.
You cannot simply revoke a purchase agreement that has been validly concluded in the store, explains the Association for Consumer Protection (VKI). Even exchanging goods is not a legal obligation, but rather a concession from the retailer – for example if a piece of clothing does not fit or you do not want a game.
It is wise to find out whether an exchange is possible before completing the purchase. Usually there is no money back, only goods or a voucher.
Right of withdrawal and warranty
The situation is different with online purchases. Since the goods cannot be checked before purchase, there is a right of withdrawal of 14 days from receipt of delivery. However, this does not apply to personalized goods, such as engraved jewelry.
However, the warranty always applies. If an electrical appliance does not work, the buyer is entitled to an exchange, repair, price reduction or refund.
Voluntary, but mandatory
The warranty, in turn, is a voluntary additional service offered by the manufacturer. This varies depending on duration and performance. However, if it is offered, it is mandatory and the customer can insist on it.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
