The EU will recognize and encourage the “right to repair” of household appliances and mobile devices

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The reform still needs the approval of the plenary of the European Parliament and the Council before it can be adopted into law. Once approved, the consumer can request repair of the device instead of replacement, which will extend the product warranty for an additional 12 months.

In view of the circular economy, the European Parliament and the Twenty-Seven have agreed to strengthen consumer protection rules that ‘right to repair to ensure that when appliances such as televisions, washing machines or mobile phones break down, consumers can demand repairs to the appliance. Furthermore, this option will be encouraged over replacement since after the repair the The warranty is extended by another 12 months.

The reform, that still needs approval of the plenary session of the European Parliament and the Council If it is to be passed into law, with the aim of encouraging the possibility of repair, it will oblige manufacturing companies to carry out the necessary repairs “within a reasonable time” and, if not free, also at a “reasonable price”.

In this way, the consumer can choose between repair and replacement of defective products within the liability period included in the warranty. Yes repair has been selected of the good, the duration of the responsibility of the selling company will expand in twelve months from the moment the product is brought into compliance, although any country may decide to extend this extension further by one year.

Replacement device or refurbished product

The rule also states that anyone who chooses repair has the right to receive a loaned replacement device while the device they own is being repaired, or alternatively choose a refurbished device.

Moreover, it creates a shape European system of repair information that consumers can request from any repair shop, with the aim of providing it transparency about conditions and price of the same, thus facilitating the comparison of the offers available within your reach. Repair shops may or may not have this form, but once they provide it, the terms are binding on them.

There will also be one online repair platform to connect consumers with repair shops and companies that sell refurbished products in their area. In it, searches can be performed by location and quality standards, allowing customers to find attractive offers and at the same time increasing the visibility of the repair shops.

According to data from the European Commission, they are generated every year in the European Union 35 million tons of waste30 million tons of resources and 261 million tons of greenhouse gas emissions, despite the fact that a large proportion of the products thrown away are ‘viable’ devices that can be easily repaired and extend their lifespan.

Source: EITB

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