The association has filed a complaint with the Ministry of Consumer Affairs about what it considers abuse. Due to the ‘possible variability’ of the purchased items, the supermarket adds 10% to the purchase amount and only reports this at the last step of the purchasing process.
The organization Facua-Consumidores en Acción has denounced this Eroski for the Ministry of Social Rights, Consumption and Agenda 2030 of the Spanish Government for addition during the electronic purchasing process through its website 10% addedl up to the total amount for the “possible variability of the amount” of the items added to the shopping cart.
As reported in a statement from the consumer association, it has verified that, when the purchase is made via the Internet in this supermarket, a message appears in the last overview section informing the customer that he must authorize an authorization of 10% of the total amount . the products added to the virtual shopping cart.
Facua believes this is a practice insultingas you will be charged an additional amount that you were not informed of until the moment of payment.
According to the association, the supermarket reserves the right to increase the purchasing price “random” for one possible price increase of the purchased products.
The association recalls that the Consumer Protection Act stipulates that the consumer must be informed of this clear way And earlier of the “total price of the goods or services, including taxes and fees.”
For all these reasons, Facua asks Consumption to investigate whether Eroski is violating current legislation.
Source: EITB
I’m Wayne Wickman, a professional journalist and author for Today Times Live. My specialty is covering global news and current events, offering readers a unique perspective on the world’s most pressing issues. I’m passionate about storytelling and helping people stay informed on the goings-on of our planet.
