In the “Going” project, volunteers support them in terms of the office or visits to the doctor. The so ground “silent guidance” is offered in Austria and can be used for free and anonymously by all people.
Behind “Go” are the Aöf Association – autonomous Austrian women’s shelter and the poverty conference. “The project is committed to barriers and shame. We offer silent guidance in agreements, for example to doctors, authorities or the labor market service, “says a broadcast of the Vienna Social Court of Bakhti, the youth institute of the Aöf. Volunteers also accompany the route and digital official paths such as Finanzonline.
The idea came from a study of the poverty conference to gaps and barriers in the health system (2015). It turned out that poor people often feel alone, isolated and ashamed. Some of the affected said they would like to accompany them if they were in office. “This is not about advice or representation, but about a predominantly stills. The situation changes for people with poverty when there are rooms in the room instead of two three people, ”says the information material for the project, which was launched in Aöf in the previous year. In Vienna, Linz, Salzburg and Styria have been “going” since 2021.
This is what the support looks like
People must be supported to get their requirements better and make agreements with fewer fears, stress and psychosocial pressure. “There are also situations in which our volunteers are not quiet, even if there are very clear violations of the law, a person from the authority becomes greater than the boundaries or the volunteer is considered a addressee and only spoken to her,” said An employee of Bakhti.
If you want to use free guidance anonymously, you must register at least two working days before the appointment in the respective facility. This can be, for example, by calling, SMS, WhatsApp or even e -mail. The volunteers then contact a provisional discussion.
The volunteers have followed a training. They do not offer translation, legal or social work support, but they are partisan support. Her tasks include giving courage and reinforcement, as well as to radiate calmness and to guarantee a pleasant atmosphere.
Source: Krone
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