Not only the cheap – these are the worst airlines in Europe

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Delays, cancellations and constant problems: Although many travelers think that cheap airlines are the main cause of unreliability, the Flight Right Index 2025 of “Flighttright” now shows that premium providers do not always keep what they promise.

The Flighttright Index 2025 (see below) evaluates the largest airlines in Europe on the basis of three important criteria: punctuality, customer satisfaction and, crucial how quickly and easily the airlines pay for compensation if something goes wrong. And this is exactly where there are big differences!

Because it is already frustrating if you have to wait months for months after a late or canceled flight, or first have to invest with lawyers and authorities. Some airlines pay quickly and without great theater, others try to steal responsibility through apologies or delays. If you travel a lot, you will soon notice this difference – and you have to think carefully about which provider you fly.

Apparently their payment behavior is also responsible for the relatively poor evaluation of the three airlines in the case of a dispute: Vueling and Ryanair only come to 2 stars, Finnair to 3. “It is no longer possible to say that cheap airlines can be cut less than premium providers. Vueling.

Speed in compensation as a crucial criterion
The analysis is based on millions of flight data. According to the company, it was investigated how quickly the individual airlines pay because of “fleas” due to flight delays and cancellations. In other words, the more direct payments and the faster to “Flighttright”, the more stars the individual airlines got.

However, there are also some airlines that are particularly excited in the Flighttright Index 2025. These providers not only convince with reliability, but also with excellent payment behavior and rapid processing of compensation claims.

Austrian airlines in 6th place – with weaknesses
But Austrian airlines, who have taken 6th place this year, is not free from criticism. With a solid 3.07 stars in the overall ranking, the domestic airline is one of the better of the large providers. However, there were weaknesses in customer satisfaction, especially when processing compensation requests.

Conclusion: those who use their flight, not only for the price, but also with reliable service, punctuality and rapid processing of compensation, must in the future pay special attention to the providers from the top third of the Flighttright Index 2025. Discover airlines, Eurowings and Iberia are the best and offer the fastest and offer the fastest and offer the fastest and offer the fastest and offer the fastestest and offer the fastest and offer the fastest and offer the fastest and offer the fastest and offer the fastest and offer the fastest and offer the fastest and offer.

Source: Krone

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