Long flight, tiring journey, you just want to fall into your hotel bed. But sometimes you have to bury that idea. For example, if the booked hotel is suddenly in the middle of a renovation. This is exactly what happened to the S. family from Wels. The sound of the excavator drowned out the sound of the sea, the dream trip was ruined.
In the end – thanks to the advice and advice of the AK consumer lawyers – the dream vacation did not come to pass. The tips from the AK experts: The first step is to immediately file a complaint with the tour operator. Report all deficiencies and request a written guest report as this documents the complaint details.
safe proof
In the next step, you can then request that the defects be rectified, for example by changing rooms or carrying out repairs. Don’t forget to secure evidence. Take photos and videos or collect the names and addresses of other victims if necessary. If you have determined improvement measures yourself, keep all receipts of the costs incurred.
right to replacement
If it is not possible to remedy or improve the defects, you are entitled to a replacement – for example, the travel price may be reduced. Compensation can even be claimed for lost holiday enjoyment: if a significant part of the agreed travel service is not provided and this is the fault of the organizer or a representative (for example the hotel).
Karoline Gantner, Kronen Zeitung
Source: Krone
I am Ida Scott, a journalist and content author with a passion for uncovering the truth. I have been writing professionally for Today Times Live since 2020 and specialize in political news. My career began when I was just 17; I had already developed a knack for research and an eye for detail which made me stand out from my peers.
