At Wien Energie, the chaos never ends. An IT conversion is currently causing problems, as is the opaque regulation.
Anyone wishing to understand a Wien Energie scheme or billing must be blessed with Albert Einstein’s IQ (160). But then there are also fairly simple items, such as the year. This is exactly where Wien Energie itself failed.
On Dagmar K’s prescription, which she received in February, the respective deduction dates for the partial amounts were 2021 instead of the year 2022. She only noticed this now when she looked at it again because of the scandals.
Wien Energie did not notice the outstanding payment
Not even a single amount was deducted. How could that happen? And why didn’t Wien Energie notice? The only response to the “Krone” request was an offer to correct the invoice in question. More than a thousand homes could be affected, according to an insider. The possible reason: a major IT switch.
Better adjust prescription now upwards
The new partial amounts are a cause for concern for many customers. The heart of the matter: Anyone who has received their annual bill before 1 September should expect a refund after the next electricity meter reading. Because the calculation of the partial amounts is then based on the price that was valid at the time of invoicing – ie the price before the big price jump: “A voluntary adjustment (note: upwards) makes sense for customers whose next annual invoice is only due in a few months”, advises Wien Energie to contact the service team.
Source: Krone
I’m Wayne Wickman, a professional journalist and author for Today Times Live. My specialty is covering global news and current events, offering readers a unique perspective on the world’s most pressing issues. I’m passionate about storytelling and helping people stay informed on the goings-on of our planet.
