Returns remain free of charge in the physical store and at delivery points
If you were one of those who requested the return of your Zara orders, you should know that from today it will no longer be free. Inditex charges €1.95 for each return you request from an online purchase.
This move is not new, as it is gradually being adopted in the rest of the textile giant’s stores and in other countries.
However, the application reminds you that you can continue to return for free in physical stores and at collection points.
With regard to the application of this measure, Inditex has emphasized on occasion that it has been “extremely well accepted” in the countries where it started and “has had no impact at all” on sales.
As the company’s CEO, Oscar García Maceiras, recently explained at a conference with analysts, “two good effects” were appreciated: the increase in store returns and the reduction of the return period “by customers.
“Even from a sustainability perspective, consumers understand that it’s a trend that will take hold across the industry in the coming years,” they said of the company.
Source: La Verdad
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
