9 out of 10 are online – “Silver Surfer” report: This is how seniors behave on the internet

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The seniors in Austria are digitally on the move. In a survey of 500 people aged 60 to 80 by market researchers from GfK on behalf of telecom company A1, 98 percent said they owned a mobile phone or smartphone. More than half (56 percent) even own a laptop or notebook. However, many complain that they have not grown up with digitization (14 percent) and that the subject is therefore “too complicated” (19 percent).

For a third, the biggest challenge is the lack of basic knowledge of digitization. Eleven percent criticize that “many things can only be done digitally”, the “speed of digitization” (ten percent) or “access to digitization itself” (also ten percent). However, 16 percent of those over 76 criticized their own peers’ “lack of interest” in the treatment of the topic.

Training and help from family members requested
Ten percent of all seniors complain about a lack of education, seven percent see support from their own family as necessary, four percent see data protection and security each as a challenge or consider administrative procedures online only critical. Seven percent of 76 to 80-year-olds even feel “discriminated against by age and no longer want to have anything to do with the internet and digitalisation”.

The Internet is used by almost 90 percent of the older generation, with 84 percent of 60 to 65-year-olds accessing it via mobile phone or smartphone and 61 percent of all men using laptop or notebook. 64 percent of internet users use mobile phones to send and receive emails, 70 percent to access information, 83 percent to take photos or videos, 84 percent use communication or news services, 75 percent still send text messages and 52 percent use mobile traffic navigation.

32 percent are active on social media on their mobile phones and 15 percent stream music via mobile phones. When using devices for video or movie streaming, television (18 percent) and mobile phones (16 percent) are neck and neck.

Video telephony was already popular before Corona
When it came to video calls, 69 percent of users stated they had used them before the pandemic (2020), 29 percent only since the pandemic. 89 percent of those surveyed have already retired and are therefore no longer familiar with this application from their professional life. Nearly two-thirds have used various online applications to stay in touch during the pandemic.

The Internet is also increasingly becoming a marketplace for seniors. Nearly 70 percent of internet users said they have already shopped online, with online purchases mainly paid for on account (76 percent) or credit card (72 percent). After all, 36 percent of 76 to 80-year-olds process payment via a PayPal account. When asked about safety when shopping online, online shoppers aged 60 to 65 feel safest.

When it comes to security in general, it can be seen that especially men use protective measures, such as virus scanners (77 percent), use of different passwords (78 percent), firewall (70 percent), data backup on an external hard drive ( 62 percent) and spyware protection software (60 percent). Five percent of all respondents do not use cyber defense at all.

Source: Krone

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