The financial entity must pay a fine of 123,000 euros for various abusive practices. The procedure is the result of various claims from private individuals and a complaint from EKA/ACUV.
Euskaraz irakurri: Kontsumobidek Kutxabank zigortu du leihatilan eskudirutan ordaintzeko zerbitzua kentzeagatik
The Basque consumer institute Kontsumobide has imposed a fine of 123,000 euros to Kutxabank due to various abusive practices against consumer rights. In concrete terms, the Basque bank will be fined for this provide checkout service and delete the service cash payment at the window.
As reported by the Basque government in a note, the sanction is the result of the procedure initiated following claims from individuals and a complaint from the EKA/ACUV association. They all denounced the impossibility of paying cash at the counter.
As Kontsumobide verified, Kutxabank No gives the opportunity to its clientele to receive it income from third parties, not customers“in this way breaking through one of the basic features of providing the checkout service”.
In addition, the Basque bank DELETED the ability to make cash or income payments cash at the windowswhich, according to Kontsumobide, violates the obligation to accept all legally accepted means of payment.
That is why Kontsumobide has proceeded to penalize Kutxbank with 123,000 euros for these abusive practices which it has described as serious violations, in the sense that they affect a large number of people. Likewise, it obliges him to disclose the sanction, for “exemplary reasons”.
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Source: EITB
I’m Wayne Wickman, a professional journalist and author for Today Times Live. My specialty is covering global news and current events, offering readers a unique perspective on the world’s most pressing issues. I’m passionate about storytelling and helping people stay informed on the goings-on of our planet.
