Confusion about payment requests in Burgenland: Even though a grid operator’s customer has paid all the bills, he is still asked to pay. The surprised mobile phone owner would have to pay exactly 1,908.32 euros: “But no one can tell me what for.”
More than 90 percent of the population aged 15 and older owns a mobile phone. Many of them even have more than just a cell phone. In total, almost eleven million copies have been registered in Austria.
“Pure randomness”
An owner of several mobile phones received a nasty surprise. While he was abroad on business, a payment request from a collection agency arrived at his home. The 62-year-old customer of a network provider must therefore pay the outstanding bill of € 1,908.32.
“The memory is questionable. Because I have absolutely no debts because I always pay on time,” says the person involved in surprise. The term for paying the so-called outstanding amount ends on Wednesday.
Beware of tricks
Fake or dubious debt collection letters are a long-standing problem with official consumer protection agencies – not least because the fake debt collectors are always coming up with new tricks to take money out of consumers’ wallets.
asked ‘Krone’
In the current case, the “Krone” called the debt collection service located in Linz. First, four questions had to be answered from a voting computer (the reason for the call, file ID, name and date of birth) until an employee answered personally. She confirmed that there was a demand for money, but she could not say more. And the polite lady said she could extend the payment term until the end of the month because of the trip abroad. Either way, the customer may be curious about what happens next.
Experts help
“As soon as there are doubts, it is always useful to contact the state’s consumer protection experts to clarify the legal situation,” advises the responsible deputy governor of the state, Astrid Eisenkopf. All residents of Burgenland are offered a free initial consultation on consumer protection law. If you have any questions or concerns, please contact the advice center on 057-600/2346.
Source: Krone
I am Wallace Jones, an experienced journalist. I specialize in writing for the world section of Today Times Live. With over a decade of experience, I have developed an eye for detail when it comes to reporting on local and global stories. My passion lies in uncovering the truth through my investigative skills and creating thought-provoking content that resonates with readers worldwide.
