Online placement – care exchange redefines 24-hour care


24-hour care has been an important pillar of the Austrian healthcare system for years. As a pioneer in the field of online healthcare mediation, the healthcare fair is revolutionizing the market with an innovative approach. Specialized in 24-hour support, the Styrian company addresses the growing challenges of the sector and offers pioneering tailor-made solutions.

For family members of sick people, the organization seems particularly challenging at first. Questions about the right places, costs and concerns about possible errors or unqualified staff dominate the daily lives of people in need of care and their relatives, especially in the first months. To make this process more transparent and user-friendly, the healthcare exchange has created an online portal that brings order to the chaos of care and support processes.

“Personal, transparent, honest”
Through individual advice and accurate needs assessment, the care exchange develops care concepts that are perfectly tailored to the needs of people in need of care and their loved ones. Under the guiding principle ‘personal, transparent, fair’, the company simplifies the process of finding a healthcare provider throughout Austria and offers a comprehensive service that supports and guides customers in challenging times.

One stop online concept
The concept promises a holistic, Austria-wide service and a strong partner – from the start. First, interested parties complete the detailed online support questionnaire. After careful examination of the request, customers receive a tailor-made offer and are contacted personally – a first step towards a new chapter of well-being. After the quotation has been approved, the concrete organization begins. The Care Exchange team takes great care in selecting the ideal care provider, without placement costs.

Partner agencies
The nursing staff is acquired through partner agencies and through our own recruitment measures in Romania. In addition to Vienna and Styria, the healthcare fair also has its own location on site, where the qualifications of the relevant healthcare providers can be checked through personal contact. In addition, every healthcare provider is insured by business liability insurance, so that maximum safety and confidence are guaranteed.

Individual care concepts
The individual solutions of the healthcare fair are designed to best meet the diverse needs and wishes of its customers. This means that the company supports each of its customers individually to have the greatest possible impact.

Basic services such as selecting the right healthcare provider, assistance with bureaucratic matters and support with daily needs are firmly integrated into the service offering. Understanding customers’ personal preferences and habits is the top priority to develop a customized care concept tailored to their needs. The flexibility and commitment of the healthcare fair for personal and integrated care make the company a reliable partner in all aspects of care and support.

Source: Krone


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