After three days of uncertainty, the stranded holidaymakers from Tenerife finally arrived home on Monday evening. As reported, they were stuck on the island without a return flight. Airline Condor denies any blame.
As reported, Innsbruck restaurateur couple Heinz and Gerda Seiler arrived home safely in the early hours of the morning after their three-day odyssey at Tenerife South Airport. The two life-affirming seniors will always remember the stale aftertaste the disastrous return journey had.
“For several years now I have always booked and paid for our annual holidays directly on the Condor platform. I also communicate via this platform in case of complaints. Although I – like more than 200 other frustrated passengers – did not receive any information about this platform for three days,” says Heinz Seiler in an interview with the “Krone”. At the same time he presents the booking confirmations and other correspondence with Condor Flugdienst GmbH.
Condor refers to the subsidiary
The airline’s communications department based in Neu-Isenburg, Germany, naturally took note of the “Krone” article and immediately wrote a letter denying any blame for the chaos on the return flight. According to Condor, no Condor flights were offered between Munich and Tenerife last Friday (October 25).
Condor GmbH therefore blames its Estonian subsidiary or sister company – the Marabu airline – which then only landed in Tenerife South on Sunday to finally take the holidaymakers home that evening.
Passengers checked out and checked in four times
Günter Rettenbacher from Steyr in Upper Austria also had the same experiences as the couple from Innsbruck. “It was not obvious to me that Condor commissioned the Marabu airline, because I only communicated with Condor GmbH about my holiday,” says the engineer from Upper Austria.
For him too, the worst part of the whole disaster, which involved having to check in and out at the airport a total of four times between October 25 and 27, was that there was no information at all for the restless passengers – and three full (in this case very long) days.
Source: Krone
I am Wallace Jones, an experienced journalist. I specialize in writing for the world section of Today Times Live. With over a decade of experience, I have developed an eye for detail when it comes to reporting on local and global stories. My passion lies in uncovering the truth through my investigative skills and creating thought-provoking content that resonates with readers worldwide.
