The environmentally friendly new heating system should last for many years. But the compressor of the heat pump of a Flachgauer broke down after three years. The homeowner complains that the manufacturer is letting him down. It now has to heat expensively with electricity and has been waiting for weeks for a repair.
Nothing worked for about three weeks. Mario Vorhauser is angry. The heat pump that was installed during the construction of the house in 2021 is on strike. “We can now only keep our house warm with electricity. Since then we have needed four times as much as normal. When will our heating finally be repaired?” asks the homeowner. He is indignant and says: “I have never experienced such poor customer service.”
Since the failure, the well-known manufacturer has not contacted him at all, even when requested. “No one cares about it. Three weeks ago we reported that the pump was no longer working,” says Vorhauser.
Need a new compressor for 3400 euros
At this time, after a long wait on the customer hotline, a company technician came. But he replaced a part that was not the cause of the breakdown – the next day the pump stopped working again. “The replaced inverter was no problem at all. Since then I have been waiting for the promised reimbursement of the costs of 1,238 euros,” said the Flachgau resident. What he didn’t realize was that during the second mechanic’s visit they suddenly said that the compressor was broken and that a new one was needed for 3,400 euros.
Vorhauser contacted the manufacturer’s technician customer service manager because he would not accept this. His argument: “The compressor should last 50,000 operating hours. Ours only has 10,000. I don’t understand why I have to pay for a replacement after such a short period of use.” “The company is considered the Mercedes of heat pumps.” “I chose this company in 2021 because it is considered the Mercedes among heat pumps. “Vorhauser is going further for a repair. The manufacturer told the ‘Krone’ on Tuesday that it would investigate the matter carefully. These are taken very seriously.
Source: Krone
I am Wallace Jones, an experienced journalist. I specialize in writing for the world section of Today Times Live. With over a decade of experience, I have developed an eye for detail when it comes to reporting on local and global stories. My passion lies in uncovering the truth through my investigative skills and creating thought-provoking content that resonates with readers worldwide.
