A postal customer in Wiener Neustadt wanted to pay the amount of one euro and six cents in small coins. The counter employee refused to accept it and responded angrily with the words: “We are not a currency exchange office here.”
Markus Neumeister from Wiener Neustadt is very annoyed by the yellow post. He has to pay 6.06 euros for a parcel delivery. He gave the lady at the counter a five euro note and the rest in change (about 20 to 30 coins).
The postman refused to give the customer “gravel”.
“However, the postal worker very rudely refused my change, arguing that there was no exchange office here,” Neumeister reports. He pointed out that his change was official currency. “She then said it was the house rules that she didn’t have to accept penny coins.”
“They were only harsh words, but the postman could not show me the house rules mentioned. A written confirmation that she refused to accept the cent coins was also rejected,” Neumeister said. To save himself even more trouble, he then paid the full amount with a ten-euro note.
From his point of view, the so-called Scheidemünzengesetz was clearly violated here, which states that coins must be accepted in quantities of up to 50 pieces.
Post admits wrongdoing and apologizes
And what does the post office say about it? “In our post offices we accept cash payments of up to 500 coins per customer per payment. Therefore, in this case we should have accepted the coins for payment. We apologize for the inconvenience and have provided additional training to our employees,” the Post’s press service said.
Source: Krone
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