Problem at the post office: it took 16 days for the widow’s pension to arrive

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In January, Gerhard Schneider from Fürstenfeld, who has been retired for three years, should receive his deceased wife’s widow’s pension for the first time. That might be the case, because nothing came for weeks.

It was not until January 16 that Gerhard Schneider had the money in his hands. During the formalities, he was not aware that he had to specifically request a transfer to the account, which meant he had to call the post office.

Several cases in December and January
Since January 1 is a holiday, he would have received the money on December 30. admittedly, this is also confirmed by the PVA. Schneider did nothing wrong,” “we were instructed on December 20. timely,” said Peter Rohrer of the ombudsman’s office. He is aware of several cases of money order delays in January.

At the post office, the problems are attributed to “technical challenges”. “In connection with the Christmas and New Year’s holidays, this led to a late payment”, for which we apologize, explains press spokesperson Veronika Rebentisch.

“You can’t accept everything in silence”
Schneider was angry because he was sent in circles for days and at the same time had to bear significant funeral costs. “You can’t just accept everything in silence. I was a small business owner myself. If I made a mistake, I was of course responsible for it.”

He has now drawn the conclusions and has transferred the account, the case is closed for him. Basically he’s asking himself, “What does a minimum pensioner do who has to wait 16 days for his money?”

Source: Krone

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