The banking sector was the most claimed in 2024 for the impact of mortgage costs

Claims rose by 1.8 % in Euskadi compared to 2023, to 28 359, while consultations with 9.3 % (46 877) increased, according to the activity memory of the Basque Institute for Consumption-Kontsumobide in 2024.

For the first time, the sector was with the highest number of consultations and claims the Banking sectorexceeded the Telecommunication And telephony That led the ranking to date, and the delivery services such as water or energy. This is largely due to claims for the mortgage costs that have meant a third of the claims from the bank services in buttsumobide.

Of the 28 359 claims, they were registered in buttsumobide around 15,000 claims and the rest in the offices of attention for consumers and consumer associations. Half of these claims that Kontsumobide (46 %) processes conclude with a mediation and Aveneia, meaning that an agreement is reached between the consumer and the company, something that the Basque Institute of Consumption has described as “very positive”.

The Minister of Tourism, Trade and Consumption of the Basque Government, Javier Hurtado, presented this Wednesday in Bilbao, the Kontsumobide Activity Memory in 2024, during a press conference in which the director of the Basque Institute of Consumption, Kontsumobide, also intertwined, Tontxu.

On the other hand, Kontsumobide solved in total last year 447 files filesFor an amount larger than the 1.7 million euros in sanctions. Most of these sanctions and also the largest amounts have taken place in devices, including computer and audiovisual equipment, vehicle repair and in textiles, also with footwear and accessories.