In the event that the Black -Out a trip or attending an event could not be made, it is recommended to verify the general terms and conditions of the contract to verify whether these circumstances were planned and, where necessary, which rights include.
The Navarra government has offered a series of recommendations for people affected by the Blackout from Electric Supply last Monday 28 April, because the legislation for the protection of consumers offers measures to perform their rights to the cancellation of transport services, events or other services. This is transferred by the Foral Executive to a memorandum that recommends information about the contract conditions before he claims.
To flee
With regard to flights, consumers are entitled to information, help and reimbursement or alternative transport. With regard to the reimbursement, the airline can offer a replacement bonus of the amount. The user is not obliged to accept this change if what you want is the refund of the amount paid.
With regard to the right to alternative transport, it must take place as quickly as possible and in similar transport conditions, taking into account the difficulty of the situation suffered.
While waiting, the company must offer help, that is, food and drink and, if necessary, accommodation.
In the event that the affected person is of the opinion that their rights have not been respected, the company can be claimed. If no response is received within 30 days, or this is not satisfactory, a claim can be submitted to AESA (State Air Security Agency).
Train
Railway companies must inform about the delays and suspensions of trains as soon as they have that information, so it is recommended to consult the websites of the companies.
If a delay in the arrival of more than 60 minutes or the cancellation of the trip is provided, the affected people can choose between the total reimbursement of the ticket under the conditions in which it was paid; Or the transfer on an alternative route to the final destination point, in similar transport conditions, on the next date that suits the affected person.
Bush
For bus trips that have been canceled, companies must offer a free choice between ticket allowance or a similar alternative to travel. If the company does not offer any of the two options or disagreing, an earlier claim must be submitted to the company, from which a record is.
If a satisfactory response has not been obtained within 30 days, the claim to the Arbitral Transport Board, as a competent body to resolve disputes in land transport services, must be directed.
Other cancellation of events and shows
The suspension of the event is entitled to the reimbursement of all payments that would have been made. If the service provider offers a new date, you can choose between reimbursement or acceptance of change.
Provision of products and supplies
If, due to the assets of the electricity supply, certain services for the provision of products and supplies could not be provided, it is considered an assumption of “force majeure”, whereby the parties of the contract are exempt from compliance.
In telecommunications services, the operator must compensate for the refund of the amount of the quota that is not linked to traffic or data consumption, falsified by the time that the service would have lasted.
Compensation for material damage for interruption of the electricity supply
Given possible compensation for loss of food or damage to electrical appliances, until the origin of the electric blackout is known and therefore the responsibility for damage can be determined, it is recommended to consult the contracted insurance policies, to check the coverage that is contracted and the possible exclusions thereof.
Recommendations
In the event that a trip could not be made because of the Black -out or attended an event, consumption recommends checking the conditions of the contract to check whether these circumstances were planned and, where necessary, which rights include.
Given the special circumstance, given those consumption conflicts in people, it is recommended to give preference to achieving friendly similarities between the parties.
Moreover, it is important to keep each document (purchase, invoices or tickets) with regard to the contractual relationship and to justify and/or claim the incidents suffered.
Source: EITB
I’m Wayne Wickman, a professional journalist and author for Today Times Live. My specialty is covering global news and current events, offering readers a unique perspective on the world’s most pressing issues. I’m passionate about storytelling and helping people stay informed on the goings-on of our planet.
