A Burgenland woman fell out of all the clouds when she was presented after her vacation on the mobile phone bill. Although she had almost always eliminated her phone, she was asked by her mobile telephone provider to pay a salted mobile phone bill. Plus: This is how you can protect yourself.
He is finally there, the good -handed vacation! The hotel is great, beach, sea, food and sights Detto. Of course you want to share these positive impressions with your loved ones – and precisely, not only when you are back. So what do you do? Exactly, you use the mobile phone as usual. To call to action. Tap a text message. Or use the mobile internet to communicate.
Thanks to roaming control, this can be done without extra costs without hesitation within the EU and the EEA (Iceland, Norway, Liechtenstein). But if you are further away, you can experience an annoying surprise when you look at the next ticket for mobile phones.
Case from Burgenland is an educational example
So a consumer from Nordburgenland did it after her vacation in Egypt. She barely used her cell phone during the trip. It was usually eliminated, only in the hotel wifi it was activated in the short term. The shock was all the greater when the next bill for mobile phones spread around 200 euros to international costs. The woman immediately complained to her mobile telephone provider – in vain.
As a result, she desperately turned to the Consumer Protection Department of the Chamber of Labor. The cause was quickly found: the voting box was still active! As a result, calls were automatically forwarded to the Egyptian network and then forwarded to Austria to the mailbox. Active and passive connecting costs were incurred. This led to double compensation.
That should be considered
“Many users of mobile phones do not know that an activated mobile box can also cause costs if the mobile phone is not used,” warns AK Consumer Protection Expert Christian Kroisser. “If you want to be on the safe side, you must switch the call to the mobile box before you go abroad and find out more about the roaming costs in the respective holiday country in advance.”
In the case of the Burgenlander, the mobile operator was accommodating after the company was involved and had issued the most costs. Anyway!
Source: Krone
I am Wallace Jones, an experienced journalist. I specialize in writing for the world section of Today Times Live. With over a decade of experience, I have developed an eye for detail when it comes to reporting on local and global stories. My passion lies in uncovering the truth through my investigative skills and creating thought-provoking content that resonates with readers worldwide.
