The OCU is launching an online tool to put consumers in contact with companies in a simple way
The five companies that added the most claims in Spain last October were – in this order – Vodafone, Apple, Naturgy, Endesa and Ryanair, according to a report from the Organization of Consumers and Users (OCU). First, Vodafone received 474 complaints last month, followed by Apple (293) and Naturgy (269). The list of the 20 companies with the most complaints also includes others such as Orange, Movistar, Amazon or Jazztel.
But the OCU indicates that those with the most complaints may not be the worst at managing their relationship with customers. In the same report, the organization indicates which companies have the most claims pending resolution, i.e. those who answer the fewest to consumers. First in the ranking is Apple, with 291 unresolved complaints in October, followed by Endesa (223) and Naturgy (178). “This list helps to know the level of interaction of the companies with the customers who complain to them, as some receive a significant number of complaints but respond quickly, such as Vodafone,” they explain from the OCU.
The data was obtained through an online tool (‘Claim’) which can be found on its website and which is free and freely accessible to all users, not just OCU members. This tool belongs to the Cicle project, funded by the European Commission to “give visibility to consumer complaints,” the OCU said during a meeting with journalists on Monday.
On the one hand, this tool serves the consumer, who can contact the companies with which he has had a problem faster and more directly than if he did it himself. On the other hand, the OCU collects all the information that users provide on its website in order to analyze trends, prepare alerts or study specific cases that repeat themselves.
At the meeting, the OCU spokespersons assured that the electricity companies will receive more claims in September and October due to the request of thousands of consumers to switch unsuccessfully to the regulated market, in addition to doubts about the collection of the ‘gas cap’ on your bills.
Source: La Verdad
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
