In the flexible modern working world with home and teleworking, employee communication increasingly takes place via digital channels such as Microsoft Teams or the Slack business chat. This opens up a new opportunity for management to monitor staff: an American start-up has developed an AI emotion scanner that converts chats between employees in real time into an atmospheric image for management.
Anyone who works in the US for a major company like Walmart, T-Mobile, Starbucks or the oil giant Chevron should expect their chats with other employees to be processed and screened by machines. All these companies – they have a total of more than three million employees – are customers of the seven-year-old start-up Aware, which integrates a form of real-time emotion monitoring into office messengers (Teams, Slack, Zoom). Aware attracts managers with the prospect of peering into the minds of employees – causing sheer horror among data protection advocates.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
