Forum – Energy market: is digitalization fair here?

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Energy prices could rise significantly in the coming year. Switching to cheaper rates is often suggested as a solution. But this is usually only possible online – a major disadvantage for many elderly people. How can older people be better supported in such matters?

When the electricity price brake expires in 2025, there is a risk of enormous additional costs for households. The frequent advice to compare rates digitally and switch providers is inaccessible to many elderly people because they are often unable to overcome the technical obstacles. In view of rising network costs and the profit margins of energy companies, the pensioners’ association advocates making access to these important services also possible offline.

How can switching and fare comparisons be made more accessible to everyone? Would offerings that are available offline – for example by telephone or in local advice centers – be a solution? Or do you see digitalization as inevitable progress? Share your experiences and views with us and the community in the comments!

Source: Krone

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