Free campaign ended – outrage over horribly expensive mobile bills for Ukrainians

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With the outbreak of the war in Ukraine, many people who have friends, relatives or business partners there were concerned. With the network providers A1, Magenta and Drei, customers could make free calls to and from Ukraine. In the meantime, however, this is only possible with magenta. A1 stopped providing assistance on July 1, and Drei has been paying again since the beginning of this month.

“We have not received notification from Drei that the free offer will expire on August 1, said Gerald Rubmer, deputy mayor of Luftenberg in Upper Austria, who welcomed a Ukrainian family (husband, wife and three children) in April. At home. “Because Viktoriia had to leave a 91-year-old grandmother in Mykolaiv, I gave her a SIM card. That way she could at least keep in touch with her by phone. Calling via WhatsApp is unfortunately difficult because there is often no internet in Ukraine,” says Rubmer.

780 euros support per month
When he looked at the last bill, he couldn’t believe his eyes. He had to pay 687 euros. “Billing is always before the 7th of the month. Viktoriia called Ukraine before 11:34 this week, assuming it is still free. How should the family pay 687 euros if they only receive 780 euros per month as support”, Rubmer is annoyed by the change.

Didn’t receive sms
When asked by “Krone,” Drei said, “We notified affected customers via text message about the end of the campaign.” message: “I have now checked all our 13 phones. And we did not receive this warning for any of them. Moreover, according to my telepartner, no SMS was sent to the number in question.” The family has appealed against the high telephone bill.

Half fee
According to Drei, the SMS notification was sent on July 26 at 9:11 AM and received at 9:52 AM by the number provided. “However, as a goodwill gesture, we are willing to credit half of the costs,” says Drei. Since the invoice already expires on Friday, it can no longer be changed. Therefore, the entire amount must first be transferred: “But the goodwill deduction will be credited to the next invoice.”

Source: Krone

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