It’s annoying when a package goes the wrong way. However, if a diabetic does not get the insulin needles he urgently needs, his health is at risk. A Welser (47) came with his complaint from the responsible parcel service.
At least since the lockdown we have known the phenomenon: you expect a package, but it does not come. You check your mailbox several times a day. You may have missed the call service. But there is no notification there either. Books and clothes are one thing, but Jürgen I. from Wels waited in vain for needles for his insulin pen.
“The injection needles are sent by the health insurer by post. There is no other way to get them. You can’t just go to a store and buy needles. They are very small and delicate and have to fit in the pen,” explains the 47-year-old. The items that are absolutely necessary for him are delivered by the parcel service dpd. “When I wasn’t home, there was a note at the door or the package in the letterbox.”
No package, no notification
In the end, however, there was nothing at all: no package and no notification. “That’s why I couldn’t research where the show was going. I didn’t have a package number. I became desperate because I had no more insulin needles. I had to use a needle several times. But that is against hygiene,” says the Wels municipal official about his predicament.
Not a trace of bad conscience at dpd. “What should I do if the delivery person can’t find the address,” explained a lady in the Hörsching branch of “Krone” on the phone. It must be said: Jürgen I. does not live somewhere isolated, but in an apartment building in the Neustadt district of Wels.
Mail delivered without problems
The Post became the savior for diabetics even due to headline delivery issues. But the vital package was delivered by the post office without any problems.
Source: Krone
I am Ida Scott, a journalist and content author with a passion for uncovering the truth. I have been writing professionally for Today Times Live since 2020 and specialize in political news. My career began when I was just 17; I had already developed a knack for research and an eye for detail which made me stand out from my peers.
