The Greek dream holiday is ruined after her grandmother is hospitalized after falling on a damp hotel floor

A grandmother’s long-awaited dream vacation turned into a nightmare after she broke her ankle in three places after falling into a Greek hotel. Emilia Fabisevska’s family wanted to celebrate her grandmother’s retirement at the Zante Hotel, but Emilia took her to the hospital instead.

Grandma came out of the hotel store, fell on the wet floor on the second day of the holiday, and was booked via Tui. As a result, he broke his ankle and had to take him to a private hospital in Athens, on the mainland, which included an eight-hour ambulance ride by ferry.

“The holidays are in full swing,” her daughter, Olivia, told Yorkshire Live. “We were looking forward to it because it was my mother’s guest house, but as soon as we arrived we thought the hotel wasn’t what we thought it would be. It will be.”

“Standards don’t look very good. Then an accident happened that turned into a nightmare. TUI didn’t want to know and the whole vacation was horrible.”

Accidents abroad can be prohibitively expensive for those without insurance, according to the government, to treat 500,500 sprained ankles at a popular holiday resort like Corfu, and 15,000 to 20,000 on a scheduled flight from Australia, and on a stretcher and an escort doctor. .

The family flew in from East Midland Airport in June 2018 and spent about 2,000,000 on a seven-day vacation that included flights and accommodations in the beach village of Alikana, Zakynthos. Traudy Stansfield, travel claims expert at Hudgell Solicitors, represented Ms Fabisiewska in her lawsuit against TUI.

He said: “When people book a vacation package, they rightly expect excellent standards of health and safety, unfortunately that has not been the case. Vacation package companies also have a duty of care to their customers and we felt this was missing too.

“It was not just compensation for a ruined vacation, it was compensation because the tour operator did not guarantee the safety of our customers. Hotels need strict inspections and policies in place to make sure accidents are rare,” said Ms. Stansfield.

In an out-of-court settlement, TUI agreed to 12-12,000 in compensation; Responsibility is not acknowledged. Ms Fabisevska, her husband and daughter spent most of the week in an Athens hospital where their mother underwent surgery. Returning to the hotel on her last day, after another eight hours on the ferry to catch up home, her daughter Olivia said things had gone from bad to worse.

She said: “A TUI spokesperson told us not to worry because they organized the rescue at the airport, she said the flight crew was on alert and knew that her mother was now in a wheelchair and had a brace on his legs and they were going to find a suitable place for him but none of this was No assistance was given at the airport, they did not allow him to board the plane until he had a medical certificate proving he was “fit to fly” and no seat was reserved for leaving his broken ankle.

“My husband had to call the hospital to email the certificate. He cried out in pain and pain it took years. Then the cabin crew were told they would not be allowed to land there for health and safety reasons and therefore had to board in front of the plane.

The family contacted TUI a few weeks after they returned home and explained to them how the accident happened and how they felt oppressed by the travel agency. Olivia continued, “My husband asked me if they would refund the cost of the vacation and they just said ‘no’ and that was the end for them. So I looked at Hudgell Solicitors online, saw that they had good reviews, and called.”

Ms. Stansfield, the assistant attorney for the trip, said, “My client fell while walking from the store to the ramp to the hotel. The ramp was wet because it may have just been cleaned up and the fall broke my client’s ankle in three places and then spent five days in the hospital.

“In this case, we feel that controls and policies were not necessary and our client has been on his feet for too long due to the fall.”

Olivia says her mother’s surgery involved inserting wires, screws and plates, and upon her return to the UK she had to be treated at Doncaster Hospital. Four years later he still needs physical therapy.

“The straw that broke the camel’s back was the way my mother was treated on the return trip. This really could have been avoided and there were no excuses. Thanks to Tracy, the legal process was simple, she informed us throughout the process,” he said.

This claim has been made by regulations protecting consumers who book a package and claiming that tour operators will ensure that “the accommodations, facilities and services offered meet satisfactory standards to ensure their safety”.

TUI’s violation of the contractual obligation to care for customers provided by the vacation package was reported because it failed to ensure the ramp was well maintained and free of substances that could cause injury, and there was insufficient effort to warn. Through the markings or notes on the water slope that endangered Mrs. Fabisevska and posed the risk of injury.

A TUI spokesperson said: “We are deeply saddened by the incident involving Ms. Fabisevska and are pleased that it has now been amicably resolved. We want to reassure customers that we regularly check the health and safety of all our hotels.”