Good news for consumers: those who still have old vouchers for art, culture or sports events that have been canceled due to the corona pandemic can exchange them for money at the organizer from 1 January 2023. “Organizers must pay out the vouchers free of charge in cash if consumers want to,” the Labor Chamber said on Tuesday.
Specifically, this applies to vouchers issued in 2020 and the first half of 2021 if they have not been redeemed by December 31, 2022. This also applies if it is an event that has been moved from 2020 or the first half of 2021 to the second half of 2021 or the first half of 2022 and after that has been canceled again.
AK provides sample letter for buyers
A sample letter for this purpose can be found on the website of the Labor Chamber that consumers can use. All other vouchers can only be exchanged in cash with the organizer from January 1, 2024, ie those issued due to an event canceled in the second half of 2021 or the first half of 2022.
Source: Krone
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