After an automatic tariff change with price changes last year, Wien Energie must now refund its customers money. An average household can get back up to 275 euros.
The specific refund amount varies depending on individual consumption. The payments should be made in the spring, according to the Ministry of Social Affairs, which had instructed the Association for Consumer Information (VKI) to take legal action against the energy supplier.
Last year, Wien Energie automatically converted its customers’ current contracts if they did not respond to a letter from the company. At the same time, the conditions were adjusted so that price changes could easily be passed on to consumers.
Numerous complaints led to lawsuits
Only customers who actively objected to the change remained at their old rate. This approach led to numerous complaints to the VKI, which subsequently filed a lawsuit against Wien Energie.
An agreement has now been reached in which the energy supplier undertakes to pay compensation to all customers; both those who agreed to the rate change and those who objected or did not respond.
Higher repayments on gas consumption
With an average electricity consumption, a household receives between 40 and 75 euros, while with an average gas consumption repayments between 120 and 200 euros are possible.
Source: Krone
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