The Australian airline Qantas had sold tickets for flights that had already been canceled – and this is now costing them dearly: the airline agreed with the competition authority to pay 100 million Australian dollars (about 61.4 million euros), it was reported said Monday.
Qantas let its customers down when it resumed flight operations after the coronavirus pandemic and failed to meet its own standards. As part of the settlement, the kangaroo-on-the-tail airline also wants to compensate affected passengers. “Today marks another important step in restoring confidence in the national airline,” said CEO Vanessa Hudson.
The cost of the compensation program is approximately A$20 million. Each affected customer is expected to receive between AUD 225 and A$450. Qantas was charged by the Australian Competition and Consumer Commission (ACCC) in August for selling tickets for thousands of flights after they had already been cancelled.
Source: Krone
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