Weird processes – who pays when customers slip in?

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Bizarre claims after accidents in Carinthian supermarkets: “Slips” can be expensive for operators! “When shopping, customers look at the shelves, not the floor,” the Supreme Court said.

Maybe it was the mask requirement, maybe just the stress of shopping after a hard day: A woman from Carinthia faced a four-foot-long and about 20-centimeter-wide piece of sheet metal for the refrigerated section in a supermarket in the Feldkirchen district, slipped and was seriously injured. She is demanding around 12,000 euros in damages for the inconvenience she has suffered.

Focus is on the shelves
It’s your own fault and no chance, you mean? At least that’s how the Feldkirchen court saw it and dismissed the lawsuit. The customer should have looked at her feet herself; a store cannot always and everywhere have everything in view.

The regional court in Klagenfurt, on the other hand, considers the careless throwing around of the cover plate as a “conspicuous carelessness”, the supermarket’s traffic obligations had been violated; the wife is only slightly guilty. The Supreme Court now confirms this interesting legal opinion: “Experience shows that it is to be expected that customers will focus their attention on the shelf.”

Slipped on cherries
Such procedures are not uncommon, however. At the regional court in Klagenfurt, the trial is currently pending against a holidaymaker who had done something similar while shopping on Lake Ossiacher See. She rushed to the fresh cherries in the fruit section – and slipped on cherry pits or cherry slush on the tile floor. Here too, it should be made clear whether the store employees should have paid more attention and cleaned up – or whether a cherry pit in the fruit department is inevitable and even expected.

Source: Krone

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