Find out what the conditions are for the railway company to return your money
One of the conditions to get the free Renfe Cercanías and Rodalies passes was to pay a deposit of 10 euros, and in the case of Media Distancia trains, 20 euros. This 100% discount on tickets and the 50% discount for Avant train services, launched in 2022 to reduce the use of private vehicles and encourage transportation, expired on December 31. And since January, the corresponding returns to customers have already been launched, the railway company announced.
This measure meant that Renfe would refund the deposit after 4 months after the launch. Of course, in order for users to get their money back, it is necessary that they have made at least 16 journeys and that the ticket has been validated. If you bought the subscription with your credit card, you don’t have to do anything, because Renfe will pay you the money from January 9.
In case you purchased the free plan with cash, the procedure and date will change. To recover your deposit, you must go to the points of sale in the various Renfe stations from January 15. To be able to claim the deposit, it is important that you have kept the QR or the subscription card for the entire period of validity, otherwise a refund is not possible. To facilitate communication with customers, Renfe has set up a dedicated telephone line, 91 919 15 67, to report and resolve potential returns issues.
These public transport aids will be maintained in 2023. Since last Thursday, April 29, Renfe users can purchase free passes for Cercanías, Rodalies and Media Distancia to travel until April 30.
The free extension also includes the Avant services between Ourense and A Coruña and between Madrid and Salamanca, which are provided on the conventional rail network, and the new Murcia-Alicante services on the high-performance network. the 50% discount.
In addition, from January 23, 2023, these subscriptions will be extended to 13 new relationships: Madrid-Palencia, Madrid-Zamora, León-Valladolid, León-Palencia, Burgos-Madrid, Burgos-Valladolid, Ourense-Zamora, Palencia-Valladolid , Huesca-Zaragoza, León-Segovia, Segovia-Zamora, Palencia-Segovia, Medina del Campo High speed-Zamora.
Source: La Verdad
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
