The problems with mobile phones and internet services increased in the previous year, but the frustration with parcel deliverers was even greater.
“A total of 544 mailing processes were introduced in the Arbitration Board 2024, 42 percent more than in the previous year.
Frustration with consumers
The frustration of the consumer with package providers in particular referred to three shortcomings: it was not ushered in, the show went directly to the pick -up shop or there was no notification. “When thinking about a further look, it cannot be excluded that this is a major problem. It is about strengthening the rights of the recipients.
Complaints about providers of mobile phones
In the case of mobile phone and internet services, the RTR arbitrationboard in Vienna registered an increase of almost 11 percent with 1659 cases. In 1583 arbitration cases involved telecommunications services, 76 cases were in the media area. The average disputed amount in the procedures fell by almost 17 percent to 356 euros compared to 2023, the RTR said. 94 percent of the cases introduced were closed within 90 days. The “Complaints Landscape” in the telecommunications sector has successively become unpectacular in recent years, according to Steinmurer.
In 2024, a total of 749 procedures were carried out at market leaders A1, which was an increase of 20 percent compared to 2023. A plus of 8 percent registered the Magenta and is in second place in the procedural statistics with a total of 466 procedures. In comparison with the previous year, the number of procedures remained relatively constant and is in third place with a total of 280 procedures. Just as in previous years, the number of procedures on media services is not significant.
What was striking was an increase in the case of contractual difficulties, a reason for this was the defense of compensating “Service -vast rates”, 135 arbitration applications were made. A total of 6365 reports on Betrauds SMS registered the number of abuse 2024, which is a decrease of 23 percent compared to 2023.
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
