The medical association complained on Tuesday about system failures in the e-card system. After there were apparently malfunctions in Lower Austria on Monday, the medical association announced on Tuesday that the problems would also affect Styria and Salzburg. The umbrella of social security agencies said there were a total of four days in November with “sometimes longer response times”.
“Complaints are piling up, system failures are leading to increasing waiting times and resulting in lost time in patient care,” the medical association said on Tuesday. “Complaining that we have too many doctors of choice and too few doctors, but at the same time not even providing the doctors with a working e-card technology, is not compatible,” said Edgar Wutscher, president of the federal government. curia of resident physicians Medical Association. This infrastructure must “finally be properly resourced”.
Technical glitches cause resentment
It is not the first time that the panel doctors have to contend with technical defects. Social security must finally do its homework “and not – as in other areas – talk things out and deny everything,” emphasized the deputy head of the Kuria, Dietmar Bayer. The outrage about the technical defects is “enormous”, says Bayer, who also claims compensation. Because every malfunction means extra work, “only with the patient documentation”.
Problems for four days in November
The umbrella organization of social security institutions said such problems had occurred on four days in November. “In some cases – depending on the software used – the request had to be repeated,” the written statement said. The use of the e-card web interface was “possible at all times without restrictions”.
Source: Krone
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