Trading online gives Swiss Post a lot more work. On the peak day in December, the Post carried some 1.3 million parcels and estimates that there will be some 19.6 million for the whole of December. Again and again there are annoying problems with the receivers, a lush guide should help now …
This means that the value of the previous year is slightly exceeded again. In addition, there are no less than 58 million letters and Christmas cards during the Advent season. The Postal fleet’s fleet was also expanded with 400 electric vehicles to cope with the flow of parcels. However, Swiss Post is just one of many parcel deliverers, so the total number of shipments is even greater.
Difficult legal questions
Since not every package delivery goes smoothly, the Labor Chamber (AK) presented a guideline for “nervous waiting for the package” on Wednesday. If the delivery fails, difficult legal questions arise, according to AK.
Sometimes the delivery person does not call, the package is far away or damaged. Sometimes a package is just on the doorstep – or has been supposedly delivered to the neighbor, where it cannot be found. However, the recipients of the package are not legally customers of the carrier, so the postal regulator’s arbitration board set up to resolve conflicts can only deal with issues with the sender, “not ‘packing’ the recipients,” according to the AK.
Much has not yet been decided
The recipient cannot choose the delivery service and, in principle, the delivery can also take place with a replacement recipient. However: The risk of loss of or damage to the ordered goods only passes from the retailer to the consumer when he – or a third party designated by him – has taken possession of the goods. But much has not yet been decided, the AK writes.
Complaint form on the internet
Recipients now also have their own complaint form when receiving mail. “With your help, we can take measures if a postal service provider systematically fails to comply with the legal requirements that fall under our supervisory authority,” says Rundfunk- und Telekom-Regulations GmbH.
Source: Krone
I am Wallace Jones, an experienced journalist. I specialize in writing for the world section of Today Times Live. With over a decade of experience, I have developed an eye for detail when it comes to reporting on local and global stories. My passion lies in uncovering the truth through my investigative skills and creating thought-provoking content that resonates with readers worldwide.
