Since Friday, 200 holidaymakers in Tenerife have been waiting without any information for their flights home, which have been canceled several times. Both the airline and airport staff left them out in the cold.
After three relaxing weeks of holiday in Tenerife, Heinrich and Gerda Seiler from Innsbruck were looking forward to returning home on Friday. But that didn’t happen. Instead, without any information from airline Condor, they were stuck in the Canary Islands along with around 200 Austrian and German holidaymakers.
Much to the dismay of the well-known restaurateur couple Seiler, for whom the autumn holidays came to an unplanned end, as Gerda Seiler explained in a telephone conversation with the “Krone”: “We spent three wonderful and relaxing weeks in Adeje with its beautiful beaches. We were a little sad that last Friday was the day we went home. But the fact that the airline responsible has since left us out in the rain is hard to believe.”
The procedure at the airport was free several times
In the early evening of October 25, after waiting several hours after checking in at the airport, the flight was suddenly canceled without explanation.
While dozens of other holidaymakers, many of them elderly and families with small children, stayed at the airport, the Seiler couple were picked up and taken back to a hotel in Adeje that they had previously booked by mobile phone. They were woken up there early on Saturday by a text message. In this message the couple was informed that the flight to Munich would depart at 10:00 am.
They drove to the airport again, but four hours later the passengers were asked to check out again – again no flight home. Heinrich and Gerda Seiler and countless other holidaymakers were just about to leave the airport building when an employee excitedly ran up to them and shouted to them that they had to check in again immediately because a plane was arriving for them.
After hours of waiting, another bad news arrived shortly before midnight: the flight was canceled again. While the Seilers returned to their emergency accommodation with their luggage, many others had to sleep at the airport again.
Silence from the responsible airline
On Sunday, the otherwise extremely resilient Innsbruck restaurateur also sounded a bit nervous: “We have to check in again at 3 p.m. because the return flight would take place at 5:30 p.m. But I don’t know if I can trust that statement anymore.”
The bad thing about this situation was that they did not get an answer from Condor (even after repeated requests), let alone a solution to this disaster, nor that the staff of Tenerife Sur Airport had shown themselves to be cooperative in the last long days. This unwanted “holiday extension” also further impacts the finances of every affected person.
On Sunday evening it looked like stranded holidaymakers in Tenerife would finally get the flight home they had been waiting for. We will report back.
Source: Krone
I am Wallace Jones, an experienced journalist. I specialize in writing for the world section of Today Times Live. With over a decade of experience, I have developed an eye for detail when it comes to reporting on local and global stories. My passion lies in uncovering the truth through my investigative skills and creating thought-provoking content that resonates with readers worldwide.
