“Please, thank you and a smile?” Courteorship and respect are required by sellers, but what do customers look like? Our readers of the trade report that they experience day after day. Read here an insight into the often underrated daily life behind the sales desk.
Respect? Often scarce stock. Decency? It seems sold out. The customer is King? These “kings” behave more and more like tyrants. De Kroon reported in an article about the increasingly rougher tone in the retail trade – and in response to our countless comments.
Above all, people who are in the sales area themselves spoke in the comment column and described their experiences from the retail trade. Some of them are frightening, some vote carefully. Here is an extract of the most impressive feedback from our readers:
Respectlessness than the daily bread in the retail trade
Several voices from the retail trade are a dark image of the tone of the tone on the cash register. Describes especially drastically Talahon His experience: an older customer had a lettuce on his head without a word – the company was then on the customer’s side. For him it was the end of work. Also Waynetaylor Describes a crush scene: a new employee was racist insulted in the early morning until she broke out in tears.
Dompf1 And One hundred1 Confirmed from years of professional experience: problem customers are by no means exceptions – “unfortunately it is the locals who like to let the big skot hang around”.
Social Climate: Aggression is increasing – not only on the market
Some readers find not only on the market, but in many areas of life, a more aggressive basic tone. Brightside86 Thinks that unfriendly people often only wear their own dissatisfaction: “You can get better with the knowledge with the knowledge with each other.” Andreas3616 Put it to the point with a simple moral principle: “Treat your counterpart as you would like to be treated.”
Not everything used to be better
While some nostalgic think of “earlier times”, contradictory Rochade Help: At that time, courtesy often only served as a facade – attacks on sellers were daily life, but were beddings. User One hundred1 If the causes of today’s problems do not see in migration or “foreign” influences, the problem customers are still mainly native -high Austrians.
Customers also want to be treated fairly
Michaellagenfurt Looks misconduct on both sides: there are also employees “who go to work, everyone has to kneel for their feet”. Nevertheless, he emphasizes: “Of course there are also many positive examples” – respect must be lived.
Now there are a lot of demand for them!
Conclusion: the ever -cheeky way of acting, not only in the retail trade, but as a whole, remains a subject of the greatest relevance. Both sales staff and customers feel increasing in human interaction. How do you see that?
How do you experience dealing with customers and sales staff in daily life? Have you worked on the trade yourself or is it at the moment – and if so, which situations are mainly reminded?
Do you have the impression that companies do enough for the protection and support of their employees? How would you react yourself if you witness or witness an unfair, hurtful customer behavior? Discuss with you – we look forward to your opinion!
Source: Krone
I’m Ben Stock, a journalist and author at Today Times Live. I specialize in economic news and have been working in the news industry for over five years. My experience spans from local journalism to international business reporting. In my career I’ve had the opportunity to interview some of the world’s leading economists and financial experts, giving me an insight into global trends that is unique among journalists.
